At Ostra D’Ouro restaurant, we take the privacy of our users very seriously. This Privacy Policy describes how we collect, use and protect the personal data provided by users when they visit our website or use our online ordering services. By browsing our site or placing an order, you accept the practices described in this policy.
We collect different types of information to provide an effective and personalized service. This data may include:
Full name, address, telephone number and email address;
Billing and delivery details;
Payment details (via secure platforms);
Technical information such as IP address, browser type and device;
Navigation data and interaction with the website. This data is collected through forms, orders, cookies and other tracking technologies.
We use the data collected for various purposes related to the operation of our restaurant and the provision of online services. The main purposes include:
Order processing and product delivery;
Contact with the client to confirm or clarify requests;
Invoice issuing and accounting management;
Sending newsletters or promotions, if the user has given their consent;
Improved browsing experience on the site;
Compliance with legal obligations.
In certain situations, we may share your data with third parties where this is necessary to ensure the provision of services. Examples include:
Secure payment platforms for processing transactions;
Web hosting companies and technical support services;
Service providers who help deliver the products;
Legal authorities, when required by law. In all cases, we ensure that our partners comply with legal data protection requirements.
We adopt technical and organizational measures to guarantee the security of the personal data entrusted to us. This includes:
Use of the HTTPS (SSL) protocol to encrypt communications;
Restricted access to the site administration panel;
Regular updating of plugins and security systems;
Internal procedures for secure data management. Despite our best efforts, no system is 100% inviolable. In the event of a breach, you will be notified as required by law.
Our website uses cookies to improve the user experience. Cookies are small files stored in your browser that allow us to recognize you, save preferences and collect statistical data. When you visit our website, you will be asked to consent to the use of cookies. You can always set your browser to refuse cookies, although this may affect the functioning of the site.
Under the terms of the General Data Protection Regulation (GDPR), users have the right to:
Access your personal data;
Request the rectification of incorrect data;
Request the deletion of data, where applicable;
Limit or oppose the processing of data;
Request data portability;
Withdraw consent to marketing communications. To exercise any of these rights, the user must send an email to ostradouro@gmail.com. The request will be processed within a maximum of 30 days.
We reserve the right to update this Privacy Policy at any time to reflect changes in legislation or in our services. The latest version will always be published on this page. We recommend that you consult it regularly.
If you have any doubts or questions about the privacy of your data, please contact us at ostradouro@gmail.com. We will be happy to answer any questions and guarantee that your information is safe with us.
A Portuguese restaurant – good food, good wine and a family atmosphere. Visit us in Vilamoura.
Marina Plaza Loja 19/20, 8125-401 Vilamoura
tel: +351 289 301 057
Email: reservas.ostradouro@gmail.com
Monday to Sunday: 18:30 – 23:00
Discover a location near you with delivery or pickup options available right now.